New Hampshire Public Radio
  • 25-Apr-2016 to 22-Jan-2017 (EST)
  • Concord, NH, USA
  • Full Time

Excellent benefits package


Overview:

NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our Membership Department, which includes direct mail, on-air fundraising, and the sustainer program. The Director's goals will be focused on achieving significant membership growth. S/he employs best practice tools and techniques to convert audience to donors and provides detailed database analysis for effective decision making. We are looking for a creative and collaborative leader with a strong commitment to public media. This position reports to the Vice President, Development and Communications.

New Hampshire Public Radio is an award-winning station that delivers news, information, analysis, arts, and entertainment programming to the state and the region. New Hampshire Public Radio's mission is to help create a more informed public, one challenged and enriched by a deeper understanding and appreciation of state, national, and worldwide events, ideas and culture. We have over 19,500 member households, more than half of which are sustainers.

Responsibilities:

  • Work with the Vice President, Development and Communications to develop annual Membership strategies and budgets
  • Analyze and evaluate program performance and trends in order to achieve strategic fundraising objectives
  • Lead the implementation of annual Membership operating plan and achieve annual goals in revenue, member acquisition and retention, sustainer growth and conversion, and moves management
  • Achieve revenue growth by maximizing effectiveness and efficiency on-air, online and digital fundraising campaigns, direct mail, telemarketing, special events, and new fundraising programs
  • Enhance existing programs and mine the database for membership growth opportunities 
  • Supervise the membership team including the data entry and analysis, customer service, and on-air fundraising staff
  • Develop, monitor, and report on annual revenue and expense budget
  • Work with Marketing to ensure effective messaging on multiple communication platforms, including on-air, print, and digital media
  • Manage consultant and vendor contracts to meet service and performance objectives
  • Develop customer service guidelines and goals and ensure that they are met
  • Ensure that the highest ethical and administrative standards are applied to fundraising and financial management
  • Other duties as assigned.

Requirements:

  • Three to five years of progressive membership fundraising experience
  • At least two years of supervisory experience
  • Budget or financial management experience
  • Proven track record of strategic database analysis and achieving revenue targets  
  • Outstanding verbal and written communications skills, ability to express self clearly and persuasively
  • Proven success in digital fundraising strategies
  • Exceptional administrative and organizational skills
  • Superior customer service skills
  • Strong work ethic and ability to meet deadlines
  • Ability to work effectively both autonomously and collaboratively
  • Strong computer skills and proficiency with donor databases and software. Experience using Raiser's Edge and Luminate Online preferred
  • Adaptability to a fast-paced work environment
  • Bachelor's degree or equivalent experience.


NHPR is an equal opportunity employer.

New Hampshire Public Radio
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